Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

UEEEL0022 Mapping and Delivery Guide
Supply effective and efficient lighting products for domestic and small commercial applications

Version 1.0
Issue Date: May 2024


Qualification -
Unit of Competency UEEEL0022 - Supply effective and efficient lighting products for domestic and small commercial applications
Description
Employability Skills
Learning Outcomes and Application This unit involves the skills and knowledge required to respond to customer requests for the supply of effective and efficient luminaries and associated control and mounting apparatus for domestic and commercial applications.It includes engaging and clarifying customer requirements for domestic and commercial lighting products and supplying the most appropriate and compliant fittings.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.

Assessors must hold credentials specified within the Standards for Registered Training Organisations current at the time of assessment.

Assessment must satisfy the Principles of Assessment and Rules of Evidence and all regulatory requirements included within the Standards for Registered Training Organisations current at the time of assessment.

Assessment must occur in suitable workplace operational situations where it is appropriate to do so; where this is not appropriate, assessment must occur in suitable simulated workplace operational situations that replicate workplace conditions.

Assessment processes and techniques must be appropriate to the language, literacy and numeracy requirements of the work being performed and the needs of the candidate.

Resources for assessment must include access to:

a range of relevant exercises, case studies and/or other simulations

relevant and appropriate materials, tools, facilities, equipment and personal protective equipment (PPE) currently used in industry

resources used should reflect current industry practices in relation to supplying effective and efficient lighting products for domestic and small commercial applications

applicable documentation, including workplace procedures, equipment specifications, regulations, relevant industry standards, codes of practice and operation manuals.
Prerequisites/co-requisites
Competency Field Electrical
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Communication with customers is conducted in a professional and courteous manner in accordance with workplace procedures
       
Element: Customer enquiries are responded to promptly and politely and in accordance with workplace policies and procedures
       
Element: Appropriate interpersonal and communication skills are used to facilitate accurate and relevant exchange of information with customers
       
Element: Clarify customer request
  • Appropriate questioning and active listening are used to determine customer needs
       
Element: Customer requests are interrogated to clearly ascertain the most suitable lighting products
       
Element: Customers are advised of technical and compliance specifications that need to be considered when choosing lighting products
       
Element: Customers are provided with product information, available lighting options and assisted to identify preferred option/s
       
Element: Product information to address customer lighting needs are identified and, as required, assistance sought from appropriate person/s
       
Element: Supply lighting product
  • Lighting produces are supply as agreed with customer in accordance with workplace policy and procedures
       
Element: Own work is monitored and adjusted in accordance with requirements for job quality, customer service and efficient resource use
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements, performance criteria and range of conditions on at least two separate occasions and include:

applying relevant work health and safety (WHS)/occupational health and safety (OHS) requirements and workplace procedures and practices, including using of risk control measures

applying sustainable energy principles and practices

clarifying customer requests

engaging with customer

engaging with customers to supply appropriate lighting products for domestic and small commercial applications, including:

advising customers of technical and compliance aspects that need to be considered when choosing lighting products

ascertaining the most suitable lighting products

communicating with customers in a professional manner and responding promptly to enquiries

dealing with unplanned situations in accordance with workplace procedures in a manner that minimises risk to personnel and equipment

providing customers with information about available options and assisted to identify their preferred option

supplying lighting produces as agreed with the customer and in accordance with workplace policy and procedures

using effective communication skills/language, including:

active listening

asking for clarification/feedback

questioning

seeking advice from supervisor/appropriate person/s.

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements, performance criteria and range of conditions and include knowledge of:

current industry standards, practices and technologies

interpersonal and communication skills, including listening, questioning and receiving feedback

lighting applications for domestic and small commercial premises, including:

criteria for recommending the most appropriate light fittings (luminaires)

dealing with customer requests

lamp types, where colour is important for functional or safety reasons

lighting and energy conservation practices and technologies

luminaire types, where glare or illumination level gradients may cause difficulty for vision or introduce safety problems

manufacturer information, catalogues and other technical information/specifications

relevant regulatory requirements, including;

Building Code of Australia (BCA) requirements for lighting energy input/metre2 for domestic dwellings

state/territory-based energy sustainability requirements (e.g. BASIX in NSW)

compliance requirements and marking (as per AS/NZS 4417 Regulatory compliance mark for electrical and electronic equipment) of products

electrical installation work to be carried out/supervised by a licensed electrician under a licensed electrical contractor

relevant job safety assessments or risk mitigation processes, including safe working practices

relevant WHS/OHS legislated requirements

relevant workplace documentation

relevant workplace policies and procedures.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Range is restricted to essential operating conditions and any other variables essential to the work environment.

Non-essential conditions may be found in the UEE Electrotechnology Training Package Companion Volume Implementation Guide.

Engaging with customers to supply domestic lighting products must include at least one of the following:

a new three-bedroom domestic dwelling

an addition/renovation of an indoor/outdoor entertainment and garden area to an existing domestic dwelling

Engaging with customers to supply commercial lighting products must include at least one of the following:

a commercial building of less than 200 m2, half on which will be used as a small appliance service area

a café or restaurant having a kitchen, restroom and dining area

a small medical centre having a doctor’s surgery, preparation room, waiting room, service desk and bathroom and kitchen facilities

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
 
 
 
Appropriate questioning and active listening are used to determine customer needs 
 
 
 
 
Lighting produces are supply as agreed with customer in accordance with workplace policy and procedures 
 

Forms

Assessment Cover Sheet

UEEEL0022 - Supply effective and efficient lighting products for domestic and small commercial applications
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

UEEEL0022 - Supply effective and efficient lighting products for domestic and small commercial applications

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: